TravelCare

EMOTIONAL SUPPORT FOR THOSE WHO HAVE EXPERIENCED A STRESSFUL EVENT WHILE TRAVELING

Emotional Support Service

The TravelCareprogram is an emotional support service for those who have experienced a loss, critical illness or a stressful event while traveling.

An excessive stress response can have an adverse affect on our health. In cases of illness or injury, it can impair or delay recovery. Learning to manage our stress response can improve our outlook, prepare us for dealing with difficult decisions and improve our overall health.

The TravelCare Program provides 1-on-1 telephone counselling support along with a wealth of self-guided help resources to help clients identify and manage their emotional reactions and negative thought patterns.

Addressing customers emotional needs at a time of stress creates a positive emotional imprint that is the cornerstone of brand loyalty.

Progam Goals

Customer Help

Help them manage their emotional response.

Brand Loyalty

Create emotional attachment to brand.

Legacy

Associate positive residual feelings with brand identity.

Participants will receive counselling sessions with an accredited counsellor, along with access to an online self-guided help resource where they can learn the skills needed to regulate their emotional response.

Benefits

For your customers

  • Reduce emotional distress
  • Identify positive outlets for working through stress
  • Access to 1-on-1 telephone counselling service with an accredited therapist
  • Identify and break negative thought patterns

For your brand

  • Reduce negative associations between the stressful event and your brand
  • Create a positive emotional imprint when it matters most
  • Reinforce the narrative that your customers matter
  • Generate an emotional attachment to your brand
  • Produce raving fans of your brand

Emotionally connected customers buy more products, spend more money and stay longer with a business.

- Study of financial industries: by John H. Fleming and Jim Asplund